cg333's Privacy Policy

What Information Is Collected?

cg333 collects various types of information to operate its services properly. This information falls into the following two main categories:

1.1 Information You Provide

Information you provide to us directly includes:

• Full name and date of birth (for age verification);
• Valid email address and mobile number;
• Payment details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account details);
• Documents submitted for identity verification (KYC), such as copies of a national ID card or passport;
• Information provided when contacting our support team.

1.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device type (mobile, desktop, tablet);
• Browser type, operating system, and language settings;
• Login time, session duration, and page navigation history;
• Data obtained through cookies and similar tracking technologies (see Section 7 below);
• Transaction history and information related to betting activity.

Purpose of Information Use

cg333 uses the collected information for the following purposes:

• Account management: To create, maintain, and secure your account;
• Identity verification: To confirm age and identity, which is part of responsible gambling policy (for users aged 21 and above only);
• Processing financial transactions: To manage deposits, withdrawals, and bonuses;
• Customer service: To resolve your questions and complaints (via live chat and email);
• Platform improvement: To improve service quality and enhance the user experience;
• Fraud prevention: To detect and prevent illegal activity;
• Regulatory compliance: To meet legal obligations.

Your information will not be used beyond the purposes described above. For marketing communications, we only contact users who have given explicit consent.

Data Storage and Security

cg333 takes the highest technical and organisational measures to protect your personal information. The key elements of our security framework are:

• SSL encryption: All data transmission is encrypted using SSL (Secure Sockets Layer) technology;
• Server security: Data is stored on secure servers where unauthorised access is completely prevented;
• Password hashing: Your password is never stored in plain form — only an encrypted hash is kept;
• Two-factor authentication: The option to add an extra layer of security to your account;
• Regular security audits: Periodic audits are conducted to identify and address system vulnerabilities.

Regarding data retention: information is retained for as long as your account is active and for as long as required to meet legal obligations. Even after a request to close your account, some information may be kept for a defined period due to legal requirements.

Sharing Information with Third Parties

cg333 never sells your personal information. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

It may be necessary to work with trusted third-party partners for payment processing, identity verification, and technical infrastructure management. These partners are provided only the minimum information necessary to perform their specific tasks, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

If providing information is legally required pursuant to a court order or other legal process, cg333 is obligated to comply with that requirement.

4.3 Fraud Prevention

In the investigation of suspicious activity or money laundering, relevant information may be shared with the appropriate authorities.

Beyond the cases described above, no information will be shared with any third party without your consent.

Your Rights

cg333 believes that users have the right to control their own information. You have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect or incomplete, you may correct it — in most cases directly from your account settings.
• Right to erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible if a legal retention requirement applies.
• Right to object to processing: You may object to marketing communications and certain types of data processing.
• Right to data portability: You may request your account information in a portable format.
• Right to withdraw consent: You have the right to request that consent-based processing be stopped at any time.

To exercise these rights, please contact us by email at [email protected].

Protection of Minors

cg333 strictly enforces a 21+ age policy. This platform is for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Cookies and Tracking Technology

cg333 uses cookies and similar technologies to improve service quality and personalise the user experience.

7.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the platform — such as maintaining login sessions. These cannot be disabled.
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To monitor site usage, which helps us improve our services.

7.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality.

International Data Transfers

cg333 may sometimes transfer data outside Bangladesh as required to provide technical services. In such cases we ensure that the transferred data is protected in accordance with the standards described in this Policy. Appropriate safeguards are ensured through agreements with third parties.

Changes to This Policy

cg333 may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page;
• Note the date of the change;
• Where applicable, notify registered users by email.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live chat: Available 24/7, in Bengali and English

Our privacy team will process your request as soon as possible. cg333 places the highest importance on protecting your information and is committed to providing service as a safe and trustworthy platform.